FI partners · SLA

Commitments in writing.

Uptime, latency, support response and exit terms, stated plainly here, identical in the contract.

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Service levels

CommitmentPartnerEnterprise
API uptime (monthly)99.9%99.95%
Read latency (p50 / p99)120ms / 600ms80ms / 400ms
Support first response4 business hrs1 hr · 24/7
Incident commsstatus + emailstatus + email + named TAM
Service creditsfrom 99.5%from 99.9%

Contract terms that matter

No data lock-inYour customers’ grants are revocable and their records exportable, leaving is a clean break, contractually.
Liability follows the boundaryQoyla never holds funds, so liability maps to advice + records, spelled out per clause.
Security exhibits includedSOC 2 report, DPA and subprocessors list attach as exhibits.

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Legal review usually takes a week, our team works directly with yours.

Schedule a callData processing agreement